Refund policy
Last updated
In short
- Orcylo is a one-time purchase with no free trial. Please ask us anything before you buy.
- Purchases are final and we do not offer refunds.
- Exceptions: where the law requires a refund, and billing errors such as a duplicate charge.
Before you buy
Orcylo has no free trial. The home page and the guides show every screen, and the requirements (macOS 15 Sequoia or later · Apple silicon and Intel) are listed on the home page. If you are not sure Orcylo fits your Mac, your apps or your AI tools, email support@orcylo.app before you buy and we will answer.
No refunds
All purchases are final. We do not refund a licence because you changed your mind or stopped using Orcylo.
Exceptions
- Where the law requires it. If the consumer law where you live gives you a right to cancel or to a refund that applies to your purchase, that right is not affected by this policy.
- Billing errors. If you were charged twice for the same order, charged the wrong amount, or paid but never received a working licence key, we put it right: we send you the key, or the extra charge is refunded.
How to reach us
Email support@orcylo.app with the email address you used at checkout and, if you have it, your order or receipt number. Dodo Payments, our merchant of record, processes any refund to your original payment method; how long it takes to appear depends on your bank or card provider.
Please write to us before opening a dispute with your bank. If a payment is reversed through a chargeback, the licence key it paid for may be disabled.
Related
The terms of use cover the licence itself, and the privacy policy explains what happens to your data when you buy.